High-Intensity Support under Australia’s National Disability Insurance Scheme (NDIS) is among the most complex and demanding forms of care. Participants requiring this level of support often have highly complex needs and are at greater risk of serious health complications. Providing this level of support calls for skilled and experienced support workers, equipped with specialised knowledge, practical clinical experience, and advanced skills, and strict adherence to safety protocols in order to deliver high-quality care.

One of our Group Homes has consistently met government requirements for providing NDIS High-Intensity Support over many years. During a recent visit, I spoke with Nana, who works in our Disability Services unit, to learn more about the expertise and dedication behind specialised care and the difference it can make in people’s lives.

“There are currently five residents in this home who require High-Intensity Support,” Nana explained. “One resident experienced a stroke that left her with severe muscle stiffness. She relies on a feeding tube for all nutrition and even faces the risk of aspiration when swallowing saliva. To keep her safe and well, our team works closely with doctors, nurses, and allied health professionals to develop a comprehensive care plan. Every support worker receives specialised training and must pass practical competency assessments before they are authorised to provide care.”

During my visit, I observed first-hand the patience and thoughtful approach that staff bring to supporting a female resident. 

“Each aspect of care follows clearly defined procedures,” Nana said. “For example, we reposition her every two hours, regularly flush the feeding tube. Medications are administered with precision three to five times a day, and blood glucose levels are monitored routinely. We also use professional monitoring system to track and keep detailed records of her sleep, bowel movements, sleep patterns, and vital signs so that any changes can be picked up quickly.”

Under the guidance of a speech pathologist, they prepared one of the residents’ favourite foods, the steaming potatoes. The potatoes were blended into a smooth puree and gently applied to her lips and mouth using the tip of a chopstick, allowing her to experience a familiar and comforting taste. As she was unable to swallow safely, they then carefully removed the puree with a cotton swab after she had tasted it.

“The entire process is carried out in accordance with professional clinical guidance,” Nana added. “While safety always comes first, we also strive to support each person’s preferences and quality of life. Through ongoing health monitoring, rehabilitation support, and daily companionship, her condition has gradually improved. Her muscle stiffness has eased significantly, and she has gained greater mobility.”

Speaking about another resident, Nana recalled, “When she first moved into the Group Home, the changes to her physical abilities had a major impact on her confidence. Having lost much of her independence, she became withdrawn. She rarely spoke, was underweight, and her voice was so faint that it could barely be heard.”

Overtime, however, things began to change. “Our team believes in treating residents like family,” Nana continued. “We focus not only on their physical wellbeing but also on providing emotional support and encouragement. Slowly, she has regained her confidence and overcome many of the challenges she faced. Today, her weight has returned to a healthy level, her voice is strong and clear, and she enjoys singing and chatting with staff. The smile that had long been absent has returned to her face.”

What I witnessed at the Group Home was more than a system of professional and highly structured care, but also genuine dedication from the staff providing it. Behind every High-Intensity Support care plan and daily routine is a team working to help residents live with greater dignity, independent, and quality of life.

Art has the power not only to enrich our lives, but also to bring people together. It fosters conversation, encourages creativity and serves as a vital bridge that strengthens community connections.

Recently, with funding support from the City of Canterbury-Bankstown, CASS launched a Community Arts Project. Following the successful completion of the initiative, project coordinator Molly shared reflections on the program's activities and achievements.  

“We wanted to make art truly accessible and bring it into the heart of the community. We created an interactive creative space within the exhibition, where community members could experience the joy of artistic expression firsthand”, Molly explained.

The project featured four unique workshops that combined traditional cultural heritage with contemporary creativity, including the elegant art of Chinese calligraphy, delicate paper quilling, imaginative chenille stem craft, and the refined craft of lacquer fan making.

“Community response was overwhelmingly positive from the outset. All four workshops reached capacity shortly after registrations opened, reflecting strong local interest in accessible arts and cultural activities,” Molly said.

Throughout the workshops, we saw participants move from curiosity and tentative first attempts to becoming completely immersed in the creative process. They produced unique and thoughtful artworks, and also discovered moments of calm, joy and friendship along the way.

“Many participants arrived feeling a little reserved, but they soon came out of their shells with the patient support of our facilitators and the encouragement of others in the group,” Molly recalled. “Seeing their artworks gradually take shape brought smiles of surprise and pride to their faces. One participant’s comment particularly stayed with me: ‘I never knew I could create art!’ That sense of self-belief and accomplishment was one of the most rewarding outcomes of the project.”

The program wrapped up with an exhibition showcasing participants’ artwork alongside pieces by the workshop instructors. Visitors from across local communities came to admire the displays, meet fellow community members. The venue was buzzing with creativity and appreciation, highlighting both the artistic talents and the untapped potential that exist within the local community.

Adding another special dimension to the event was a visit from residents of CASS Residential Aged Care Facilities.

“Accompanied by care staff, they were able to leave their usual surroundings, enjoy the exhibition and take part in hands-on creative activities. Seeing the smiles on their faces was incredibly rewarding,” said Molly.

Among the many heartwarming stories that emerged from the project, one stood out as particularly memorable. During the exhibition, an elderly attendee unexpectedly crossed paths with her sister and brother-in-law. The chance reunion was deeply emotional for both sisters and became one of the most touching moments of the day.

“That unexpected encounter perfectly captured an important aspect of the project’s theme. Beyond creativity and self-expression, art has the unique ability to connect people, strengthen relationships and bridge social isolation. Sometimes, it even creates moments that words alone cannot fully express,” explained Molly.

As the project drew to a close, it left behind far more than a collection of artworks. It cultivated confidence, nurtured friendships and strengthened community ties. Each creative experience planted a seed that has the potential to grow into lasting engagement, connection and belonging.

It is hoped that CASS will continue to deliver a diverse range of arts and cultural initiatives in the years ahead, providing opportunities for people of all backgrounds to connect, share experiences and contribute to an even more vibrant and cohesive multicultural community.

As the number of people living with dementia continues to rise across Australia, governments and community organisations have been investing in research and support programs tailored to multicultural communities. These initiatives aim to provide more comprehensive support for people living with dementia and the families who care for them.

In response to this growing need, CASS has launched the Respite Clubhouse Project, a program offering people living with dementia and their carers from culturally and linguistically diverse communities a free three-day experience, with optional overnight accommodation.

Following the successful completion of a pilot program for the Chinese community, a second pilot designed specifically for the Vietnamese community was recently delivered with equally positive outcomes.

Vivian, in our Multicultural Home Ageing Services unit, shared insights into the program and the impact it has had on participants.

“The project is built around the Clubhouse Care model, which places people at the centre of care,” Vivian explained. “It focuses on respecting each person’s individuality and promotes a non-intrusive, supportive approach. This philosophy guides every aspect of the program, ensuring that people living with dementia are not viewed simply as recipients of care, but as valued members of the community with strengths, abilities and the right to participate meaningfully in everyday life.”

Creative sessions such as arts and crafts, alongside practical activities including biscuit baking, provided opportunities for self-expression and imagination while stimulating the senses and supporting fine motor skills in a warm and familiar environment.

“These activities may seem simple, but they can play an important role in evoking positive emotions, stimulating memories and fostering a sense of achievement,” Vivian said.

The program also included a visit to CASS Asquith Residential Aged Care Facility, giving participants and their carers the opportunity to explore a residential aged care setting and the available services and care options.

“This helped reduce some of the anxiety and uncertainty that people often feel when thinking about residential care,” Vivian noted. “It also built greater confidence and trust in the support services available to them.”

Another highlight of the program was a partnership with Dementia Australia, which delivered an immersive learning session using virtual reality (VR) technology. Through this experience, carers were able to experience simulated day-to-day situations from the perspective of a person living with dementia.

“The VR experience deepened carers’ understanding and empathy,” Vivian explained. “It also provided practical strategies and skills that they can use to better support their loved ones at home.”

Social connection and physical wellbeing were also key components of the program. Group activities and gentle exercise sessions encouraged participants to interact, build friendships and stay active, while also supporting cognitive function and emotional health.

“For many people living with dementia, social isolation can be one of the greatest challenges. The Respite Clubhouse created a safe, welcoming and culturally responsive environment where participants could connect with others who shared similar life experiences, helping to reduce feelings of loneliness and exclusion,” said Vivian.

“The feedback from participants was overwhelmingly positive,” Vivian continued. “One attendee remarked that they had ‘eaten well, slept well and felt at ease throughout the program.’ Equally important was the opportunity to spend time with others who shared their language and culture, creating a sense of understanding and acceptance that is often difficult to find. For many participants, this feeling of belonging proved just as important as the activities themselves."

Reflecting on the program’s success, Vivian said, “The Respite Clubhouse Project has delivered significant benefits for the Vietnamese community. It was a unique and meaningful experience that supported participants’ physical and emotional wellbeing while strengthening social connections and independence. We hope to expand the program to other multicultural communities in the future, so that more families can benefit from this valuable support.”

In multicultural Australia, community language schools do far more than teach language skills. They provide young people with opportunities to build confidence, develop public speaking abilities, and strengthen their connection to cultural heritage.

Recently, I attended the Lunar New Year Card Design Competition Awards Ceremony hosted by the office of the Hon Chris Minns MP, Premier of New South Wales. Conducted in both English and Chinese, the event was emceed by three students from CASS Chinese School, who impressed guests with their poise, professionalism and bilingual communication skills.

The students were coached by teachers Ms Wang and Ms Wei from the Kogarah campus of CASS Chinese School. Reflecting on the experience, Ms Wang said, “Both students and teachers took this opportunity very seriously. A selection process was conducted across multiple campuses, with candidates assessed on their stage presence, presentation skills and language proficiency. After careful consideration, students Elena Wills, Diane Song, and Vinfred Chen were chosen to take on the responsibility of co-hosting the event in both English and Chinese.”

Ms Wang explained that the students spent weeks refining the script and rehearsing extensively. “On the day, they performed exceptionally well and were complimented by the Premier, guests and parents alike. A number of attendees were keen to learn more about the CASS Chinese school the students attended and their learning journey, which was a wonderful reflection of the value of community language education.”

Ms Wei still speaks proudly of the occasion. “Standing under the spotlight in front of senior government representatives and distinguished guests can be daunting, but the students showed remarkable confidence,” she said. “Diane spoke with clarity and composure, while Vinfred and Elena handled unexpected moments with quick thinking and light-hearted bilingual exchanges. The warm applause from the audience was a testament to their efforts.”

Later, I met Diane and her mother, Ms Zheng, at the Chinese school and asked about the experience.

“Although we had a detailed script, there were still unexpected situations that required us to think on our feet,” Diane recalled. “I’m especially grateful to our teachers, who gave up their personal time to rehearse with us and worked through the script line by line, helping us improve our pronunciation and delivery.”

When asked how she managed her nerves, Diane credited the school’s long-standing focus on public speaking opportunities.

“Our school regularly encourages students to participate in speech and recitation competitions. Through repeated practice and performance experience, I’ve gradually become more confident speaking in front of an audience. The strong foundation in Chinese that I developed over many years, together with plenty of preparation, allowed me to perform confidently on the day. It was a valuable experience that strengthened both my communication skills and my confidence in handling large public events.”

Beside her, Ms Zheng smiled as she reflected on her daughter’s journey.

“My daughter has been attending Chinese school since she was young and has never stopped learning,” she said. In New South Wales, Learning Chinese can contribute positively to a student’s ATAR results, so she has chosen it as one of her Higher School Certificate (HSC) subjects. Attending weekend classes does require commitment, but seeing the language skills and confidence she has developed makes it well worthwhile.”

Ms Zheng also shared a broader observation. “I’ve noticed that many second-generation migrants only come to appreciate the value of Chinese later in life. Some regret not being able to communicate fluently in the language despite their cultural background. I encourage parents to continue supporting their children’s language learning and to work closely with teachers. A strong foundation in language and culture can open many doors in the future.”

Through these conversations, it became clear that language learning is a long-term commitment that depends on the combined efforts of students, parents and teachers. For the students at CASS Chinese School, the benefits extend well beyond the classroom. Their experiences demonstrate how community language education can help young people develop not only language proficiency, but also confidence, resilience and the skills to thrive in an increasingly interconnected world.

In today’s fast-paced world, the pressures of study, work and family responsibilities can leave little room to talk openly about our emotional wellbeing. Many people carry their worries quietly, choosing to cope on their own rather than share what they are going through. As a result, mental health remains an important issue that is often overlooked, despite its impact on individuals, families and communities.

In Australia, the phrase “R U OK?” has become a familiar reminder of the importance of checking in on one another. The message is simple: a genuine “Are you okay?” can open the door to an important conversation. For someone going through a difficult time, that small act of reaching out may be the first step towards sharing their concerns and seeking support.

What many people may not realise is that R U OK? is also the name of a national suicide prevention and mental wellbeing promotion organisation. Since launching the H-Line Non-Crisis Hotline in 2021, CASS has encouraged multicultural community members to speak up when facing stress, anxiety or emotional difficulties, rather than struggling in silence.

This year, CASS partnered with R U OK? to further support the mental wellbeing of the Chinese community. Together, we hosted four Chinese-language co-design workshops, bringing together community members with lived experience from diverse backgrounds to discuss how mental health support can be made more accessible and relevant for those who need it most.

One of our workshop organisers, Robin from Community Social Support Services unit, shared some insights from the workshops. “The aim wasn’t for experts to conduct one way communication and tell people what they should do,” she said. “We wanted to create a space where people of different ages, backgrounds and life experiences could speak openly about the pressures they face, the challenges they have experienced, and the kinds of support they believe would make a difference.”

Robin continued, “The workshops brought together a diverse group of participants, including international students, migrants, professionals and family carers. Sitting around the same table, they listened to one another, shared their experiences and explored practical ways to encourage supportive conversations within the community.”

According to Robin, representatives from R U OK? welcomed the community engagement and the opportunity to hear directly from members of our Chinese community.

“They heard about the pressures that people don't often talk about publicly, the emotional struggles that can be difficult to express, and the unique challenges that people from multicultural communities may face when seeking support. These conversations provided valuable insights that can help shape future programs and make mental health initiatives more relevant and accessible for multicultural communities.”

One of our team members shared that many participants reflected deeply on the experience during the workshops. Some shared that in Chinese culture, people often endure hardships quietly and carry burdens on their own—even under intense study or work pressures—while neglecting their mental health.

The series of workshop also left a strong impression on participants. “Many commented that Chinese community are often taught to work hard, preserve, and hold all problems in,” Robin said. “Even when facing significant pressures from study, work or family life, they may put their own mental wellbeing last. Participants felt that the workshops challenged the idea that talking about emotions is a sign of weakness, and showed that the warmth of supporting one another can be a natural part of everyday life. They expressed their hope that similar programs would continue to be offered across the community, helping more people feel comfortable seeking help when needed.”

A kind word or friendly greeting can go a long way in bringing people together. It can help those who are feeling isolated know that they are seen, heard and supported. Looking ahead, we hope to continue delivering mental health awareness initiatives across diverse multicultural communities, contributing to a more inclusive and connected society.

Even after settling in Australia, the vibrant celebrations of Lunar New Year remain a cherished touchstone for many Asian migrants. Across Australia’s multicultural communities, distinctive festive events are held each year, inviting people from all backgrounds to participate, share cultural traditions, and experience the rich spirit of the season.

This year, the “Spring Arrives with the Horse - 2026 Lunar New Year Fair”, hosted by the Inner West Council and organised by CASS, was held on the afternoon of the first day of the Lunar New Year at Ashfield Town Hall. I joined Robin, from Community Social Support Services unit, for a tour of the festival grounds.

From the moment visitors entered the venue, they were greeted by festive backdrops and photo installations brimming with New Year symbolism. Families and friends eagerly posed for photographs, capturing joyful moments and sharing the festive cheer with loved ones across Australia and overseas.

With an infectious smile, Robin explained:

“CASS has organised Lunar New Year celebrations for many years, but this year's garden festival offers something particularly distinctive. Alongside a vibrant cultural performance program, we've incorporated traditional games such as ring toss, traditional pitch-pot, and traditional face decoration experiences, ensuring visitors of all ages can immerse themselves in the festivities.”

Pointing towards the two busiest corners of the hall, she added: “These are undoubtedly this year’s star attractions.”

Following her gesture, I saw a long queue forming at the ring toss station. Adults and children alike were eager to test their luck and skill. A young girl, no more than seven or eight years old, stood on tiptoe and carefully released her ring. The moment it landed perfectly around her chosen prize, the crowd erupted in applause. Clutching her reward, she grinned from ear to ear.

“This little girl has lined up three times already, and she finally won the prize she wanted,” Robin said with a smile. “Ring toss may look easy, but it actually requires remarkable hand-eye coordination. We've carefully selected prizes that symbolise swift success traditionally (instant success upon the horse’s arrival), making the achievement even more meaningful.”

We then moved on to the traditional pitch-pot station. “This is where the real competitors gather,” Robin said enthusiastically.

Originating in ancient China, pitch-pot was a popular pastime among scholars and officials at banquets and social gatherings. The game is closely associated with the traditional archery component of the ancient “Six Arts” expected of a cultivated gentleman.

“Many people have only seen it in historical dramas and have never had the opportunity to play it themselves. By bringing the game into a contemporary community setting, we're giving people a chance to engage with traditional culture in a fun and hands-on way. Even younger participants can't resist the challenge, and the laughter here is constant.”