高山流水覓知音 心理熱綫連廣宇 —— 訪我社心理熱綫義工Lyn Li

高山流水覓知音 心理熱綫連廣宇 —— 訪我社心理熱綫義工Lyn Li

我社的中文心理熱綫(H-line)自從2021年開通之後,受到了社會上廣泛的關注,四年多來一直發揮着積極的社會作用,為不少尋求幫助的華人朋友提供了心理的幫助,讓他們逐漸走出了困境,重獲新生。

這條深受歡迎的熱綫的背後又藏着有哪些感人的故事呢?帶着這份好奇心、筆者約了我社的心理熱綫義工Lyn Li做一個採訪。

眼前的Lyn熱情爽朗,是一個典型的東北姑娘。筆者簡單説明來意之後,她很快就打開了話匣子:「早在2000年的時候,我去了新西蘭留學、修讀教育學。大學畢業之後,回到中國當上了一名教師。大概做了一年多之後、申請移民來到了澳洲。我先後從事過不同的工作,最後決定選擇了當一名社工,因爲了解到一些弱勢群體更需要得到社會的幫助。」

「在從事社工工作的過程之中,讓自己有機會接觸到更多的社會底層家庭,也看到了很多需要幫助的人卻經常處於一種無助的狀態,而澳洲的社會福利機制正好提供了這方面的支援和幫助。」

當談到那些無助的家庭時Lyn顯得有點感慨:「他們真的需要得到社會的幫助啊!我為社麽不伸出援手呢?」她接著介紹了自己所接觸到的一個個案:「一位來自馬來西亞的女士,先生卻在一場海釣中不幸遇難,而她那時卻正懷着孕;而她又在生孩子的時候發生了一些意外,導致剛生下來的小男嬰成爲了植物人。當我目睹眼前這個家庭的困境時,内心被深深震動了,我毫不猶豫地伸出了援手。」

這一段社工的經歷,讓Lyn加深了對社會底層的認識,也拓展了她對生活認知的廣度。

之後,當愛情降臨的時候她走進了婚姻的殿堂,結婚生子,也成爲了一位年輕的媽媽。當兩個男孩走進了這個家庭之後,Lyn也很自然轉變成爲了一個媽媽的角色:面對精力充沛的孩子,她也在反思以前當社工與現在做媽媽的角色轉換,每一個人在幫助別人的同時,有時也需要別人的幫助;人總是需要相互幫助的,社會就是這樣的一個大家庭。

Lyn表示:「所以,當知道華人服務社正在招聘一些心理熱綫的義工時,我就馬上報了名。因爲每一個人在幫助別人的時候,其實也是一種自救。」

經過專業的培訓之後,Lyn成爲了我社一名專門接聽心理熱綫的義工,經過三年多的錘煉之後,她已經逐步成長起來了。

「能分享一下你這幾年來收穫的心得嗎?」筆者問道。

Lyn稍為思考了一下後回答說: 「其實,在接聽心理熱綫的過程之中,確實也提高了自己的心理素質,或者說是在幫助別人的同時,也是一種自救。有一次,我接到了一名陪讀媽媽的電話,她說在悉尼陪伴10幾歲的孩子時深感無助、無奈和焦慮:孩子不適應新的環境、學習上壓力也很大,但自己卻不知道如何去幫他?」

「經過一番交談之後,我不僅耐心傾聽了她的宣泄、還給她提供了一些政府和社區免費幫助的信息,讓她明白自己並不孤單;慢慢地這位媽媽的焦慮感減少了,自信心也逐漸恢復了。」

接着,Lyn還分享了幾個案例:一名中年男子在電話中第一句話就説:「做人活着沒有意思!」細聽之下,原來是婚姻破裂,又與父母關係不如意,所以流露出「輕生」的念頭。在耐心傾聽讓他發泄憤怒情緒之後,又鼓勵他要看到生活中的希望,終於使他的情緒穩定下來了;有一次,在接到一個女孩的電話時,對方已經在電話那頭哭得說不出話來了,因爲失戀、被男朋友長期施壓,女生已經完全失去了自信心,她一味責怪自己太笨了。也是在傾聽與同理心的開導下,女孩激動的情緒最後也逐漸平復下來了。

Lyn坦言: 「從每一個鮮活的求助人的身上,讓自己學會了重新審視生命的價值和意義,也需要好好審視自己。每一次拿起求助電話的時候,對自已也是一種挑戰;而當能夠幫助對方走出困境的時候,内心也產生了一種成就感。」

事實上,Lyn也善於把所學到的心理知識運用到對兩個孩子的教育上:12歲的大兒子喜歡游泳,她就以鼓勵和陪伴支持他,并且,自己也堅持練馬拉松以身作則,今年參加了悉尼的馬拉松比賽,並計劃明年三月遠赴日本參加國際馬拉松的比賽;榜樣的力量是無窮的,兒子看在了眼裏、自己每天早上5點多就起來去訓練,風雨不改一直堅持了近三年,並取得了悉尼地區12歲組的冠軍的獎項。

談到兒子的成長,Lyn流露出一名媽媽發自内心的喜悅:「把自己變成了優秀,孩子也會逐漸優秀起來的。」

「三年的心理熱綫義工的經歷,在幫助了別人的同時、確實也讓自己逐步成長起來了。特別是在情緒的控制和管理上,這也得益於我們有機會接受了系統和專業的心理培訓。」

「如果你也想讓自己成長,加入到義工的行列不失是一種明智的選擇!」 Lyn發自内心地坦言。

筆者也被她的真誠所感染,願以一副嵌名聯表達心中的敬意:

「高山流水覓知音;

心理熱綫連廣宇。」

22年無私奉獻 服務身心障礙者 我社老員工Kyung Hee Cho榮休

22年無私奉獻 服務身心障礙者 我社老員工Kyung Hee Cho榮休

1月12日(星期一),我社在Campsie的殘障之家為老員工Kyung Hee Cho舉辦了一場溫馨而莊重的榮休歡送會,以表彰她從2004年加入 CASS 以來、逾20年如一日的辛勤付出與無私奉獻。

Kyung Hee是服務我社年限最長的韓裔員工之一,現在她的光榮退休標誌着一段令人尊敬的職業生涯的圓滿落幕。

歡送會的現場氣氛親切而感人,Kyung Hee在致詞中回顧了自己20多年來在我社 的工作經歷、並分享了對工作的熱愛與離開機構的深深不捨。在談到即將退休、從服務多年的崗位回歸家庭的時候,她一度哽咽説不出話來、這份真情的流露,深深打動了在場的每一位夥伴。

現場所見,還有多位已經退休的夥伴也專程到場,與其他夥伴們一起共同見證這個難忘的時刻,並向Kyung Hee送上誠摯祝福;並一起合影留念,表達了對她多年奉獻的敬意與不捨。

在榮休歡送會上,我社創社主席暨義務執行董事潘南弘先生OAM、常務副主席兼秘書彭廣明先生OAM、副主席黃漢昌先生及董事金蓮姬女士(Pauline Kim),也代表董事局先後發言,高度肯定了Kyung Hee在長期服務中所表現出來的專業精神、責任感與人文關懷,並向她致以衷心感謝、祝願她未來的退休生活美滿幸福。

嘉賓們指出:Kyung Hee Cho的職業生涯不僅反映了她對殘障服務事業的熱情與堅守,也成為我社發展歷程中一段珍貴而溫暖的記憶。我們的團隊將繼續秉持以人為本的服務理念,保持專業、敬業的工作態度,用心去關懷每一位殘障者,為多元文化社區提供高品質、有溫度的支援服務。

Seniors And Children Together

Seniors And Children Together

Seniors And Children Together

CASS Residential Aged Care Facility winning an architectural award

“Intergenerational programs” and “intergenerational living” have recently become popular concepts in aged care provision. Intergenerational living communities have emerged in countries such as the United States and Germany where the population is rapidly ageing. By offering seniors opportunities to interact with younger generations, they reignite their joy in life. Children learn how to relate to, and care for seniors.

There is something special about the location of the CASS Residential Aged Care Facility (RACF) in Campsie. From the outside, visitors can appreciate the modern design of the building and the abundant plants in the garden. Looking out from a balcony, residents can see the CASS Campsie Child Care Centre next door, full of children laughing as they play. Nearby, the CASS Activity Hall is crowded with middle aged people meeting and doing what they enjoy. The happy sounds of their voices float up.

Three different services for three different generations are so close that participants can see what is happening next door. Although there are safety fences between the areas, it is clear at all times what is happening in each. When RACF residents relax at their windows, on their balconies or in the gardens, they can see and hear everything.

The CASS RACF won the 2015 Urban Development Institute of Australia NSW Award for Excellence. The Foundation Chairperson and Honorary Executive Director of CASS, Mr Henry Pan, commented, “We had intergenerational interactions in mind when we were planning the construction of the RACF. While CASS has been providing aged care services over the years, apart from adhering to Australian guidelines and regulations, we have always paid attention to new concepts and developments in the industry. When we found innovative ideas or experiences from other countries that would benefit our seniors, we would try to integrate them into our services.”

“The design of our RACF also has connections with our cultural roots. In Chinese culture, intergenerational living is common and is a symbol of happiness and wellbeing. When people of different generations live together, seniors can find a smile every day and experience constant from younger people. Children and young people can learn from seniors’ experience and wisdom, while at the same time learning to understand the difficulties they experience in their daily lives. They can understand the traditional Chinese value of filial piety as they look after their seniors.”

“In our service provision for seniors, we have gained understanding of their needs. Before the building of the RACF, we had run activities for them in the Activity Hall while providing day care services in the Campsie Child Care Centre. We saw how the seniors’ faces lit up when they saw children playing. So we have regularly organised joint activities for seniors and children to enhance their interactions.”

“Since intergenerational programs have been well received by both groups, we decided to implement that model when we designed the RACF. We were not aware then that many recent studies in aged care services had also pointed a similar way.”

“The experience of CASS shows that when we watch and listen to seniors while caring for their needs, we will understand them better and be able to provide the best services.”

Watching children and seniors interacting at CASS is heart-warming and comforting. The seniors who receive such loving care in the RACF are truly blessed.

Originally published in March 2018

Interaction of seniors and children at Campsie Child Care Centre

Elderly Parents In A New Country

Elderly Parents In A New Country

Elderly Parents In A New Country

Some food for thought

Chinese Australian grandparents playing with their grandchildren in parks, shopping malls and libraries are a familiar sight in Australia. Many who witness this admire their devotion.

Filial piety is one of the most important values in Chinese culture. But when they bring their parents to Australia, young people need to consider their welfare and wellbeing. In many cases, young couples migrate to Australia first, and after they are settled, apply for their parents to join them through family reunion. When planning how they will adjust, they need to consider their needs and ensure their parents’ dream of having a wonderful life with their family in the new country can be realised.

Many Chinese grandparents in Australia are not as happy as they should be. They feel lonely and helpless. CASS Settlement Services workers explain why. “We have a lot of old friends coming to us to air their grievances. Some seek help in applying for welfare benefits or public housing, while others simply want someone to listen to their woes.”

There are many reasons for bringing elderly parents to Australia. Some couples need the help of their parents to look after their young children while they work, while others do not want to leave their parents alone in China as they age. But often couples have arranged for their parents to join them without thinking about the long-term consequences. Many elderly parents have to sell all their assets in China in order to fund the move to Australia. When they arrive, they are often called upon to help provide the deposit for their children’s first property, in which the three generations can live together.

“The idea of having the generations living together under one roof is a dream for many Chinese,” say CASS workers. But different habits and sharing a small space can often create conflicts. Financial stress adds to the tension of grandchildren growing up and competing for space. When grandchildren need more space and privacy, grandparents might be asked to sleep in the living room.

Health issues also affect ageing grandparents. Sometimes they are asked to rent their own place and solve their own financial problems. Even if they agree to apply for public housing, this process can take three, five or even ten years. Many Chinese seniors do not understandor speak English, and find it difficult to go to new places or seek help from local organisations. Such factors can lead to the deterioration of relationships between the generations.

CASS Settlement Services workers lament that when the young couples need the help of healthy parents, they advocate family love, yet when their own children have grown up and their parents are ill and weak, they begin to speak of the independence of the elderly. Their parents have suddenly become baggage.

Once their children become adults, seniors in Australia have already started planning for their retirement. After they have paid off the mortgages on their homes, those with means organise medical and funeral insurance. They travel and enjoy life after work. If their health deteriorates, they sell their home and move into an aged care facility. Those with financial difficulties would have applied long ago for public housing and live on a government pension after retirement.

Our workers advise: “Before young people apply for their elderly parents to join them in Australia, they need to carefully consider and discuss the long-term consequences. Will they be financially vulnerable? Will the pension they receive from the home country be able to sustain them here in Australia? Will they be able to adjust to the new environment, especially when they have limited English?

Can the young couple afford to provide for their parents in the long term, for example by providing a separate place to live? They need to make sure their elderly parents can adapt to the new environment and enjoy their new life here, instead of the whole family suffering together when problems arise.”

Originally published in June 2014

Chinese migrants need to plan carefully in order to enjoy a happy life when three

generations begin to live together.

Listening To The Young

Listening To The Young

Listening To The Young

A conversation with young Chinese Australians

Steven was only nine when he came to Australia from China. Since he was not fluent in English, he often found himself isolated at school and had a difficult time there. Lost and downhearted, he could not understand why his parents had brought the whole family to this land where communication was difficult and everything seemed strange.

As Steven grew up, however, he began to understand why his parents had made such great sacrifices to come here. He could see that they had given up their friends and familiar environment to start a new life in Australia. But they found it hard to get jobs of comparable status to their Chinese ones, and they missed the support of friends and relatives. They became stressed. But they soldiered on. They had made their choice for their son’s sake.

By the time he was 20, Steven was helping out at CASS Disability Services, in the Group Home. He showed loving care to the clients, and enthusiasm and passion for the work of CASS. His voluntary work was undertaken over and above his day job.

A group of young Chinese Australians with similar backgrounds offer their thoughts about their parents’ migration. They all understand their mothers and fathers had overcome difficulties and made many sacrifices to settle in the new country. They knew that their parents’ dream was that their children would grow up in a stable environment and go on to have secure and affluent lives.

These young Chinese would rather speak English than their mother tongue. But it is touching to find that they have not forgotten the teachings passed on by their parents. Nor have they forgotten traditional Chinese values. They are proud of their Chinese roots. They work hard and have already achieved educational success.

This is undoubtedly the result of the two generations supporting one another. One of them commented, “We are proud to be the descendants of Chinese migrants because they have made such a great contribution to Australia – right back to the old days. They quietly took up jobs no locals were willing to do. The early Chinese migrants should take a lot of credit for what Australia has become today.”

It must certainly be gratifying to their parents to know that their sons and daughters understand and appreciate the sacrifices of their forebears.

However, because they have grown up in Australia, the younger generation may not always share the same views as their parents.  Many want their children to choose professions that lead to a secure future, such as accounting, medicine or finance. They also often hope to share a home with their grown-up children. But young Australians value personal freedom and choice as well as wanting to choose careers which they enjoy and give them opportunities to develop their talents. They also want to move out of the family home and be independent. Such views are often not welcomed or understood by their parents.

They need to realise that the world has changed, and that there are cultural differences between China and Australia. The two generations have grown up in different decades and in different cultural environments, so naturally they have different values. While most young people respect the views and honour the wishes of their parents, they are inspired by a different set of beliefs. While acknowledging their roots, sons and daughters embrace Australian values in this multicultural society. Only with them as a guide can people from different cultures live together harmoniously.

As a way to show gratitude towards both his parents’ generation and Australian society, the young CASS volunteer wants to make a contribution. We at CASS wish that every Chinese Australian will continue to strive towards interweaving Chinese culture and Australian values, to produce something worth passing on from generation to generation.

Originally published in December 2012

Young CASS volunteers contribute to society by assisting the disadvantaged.